Mpumelelo Pest Control

Refund Policy

At Mpumelelo Pest Control, we are dedicated to providing practical, results-driven services and training that help individuals and businesses grow. Our services, training programs, and custom solutions require time, expertise, and preparation, and our refund policy reflects the investment made into each client’s experience.

Training & Service Refunds

We understand that circumstances can change, and we aim to be fair and transparent.

Refunds are available only under the following conditions:

• A minimum of 15 days’ written notice must be provided before the scheduled service, training date, or billing cycle

• Notice must be submitted via email and clearly state your intent to cancel and request a refund

This notice period allows us to allocate resources and manage bookings effectively.

Approved refunds will be:

• Prorated based on the stage of service delivery

• Less any non-recoverable costs or services already delivered

Training (PCO Webinar) Policy

Due to the nature of digital training and limited seats:

• Payments for training (R99 or VIP upgrades) are non-refundable once the booking is confirmed

• If you are unable to attend, you may request to be moved to the next available session (subject to availability)

• No-shows without prior notice will not be eligible for rescheduling or refunds

Software, Tools & Third-Party Costs

We do not provide refunds for:

• Third-party tools, platforms, or software used in your setup

• Payment processing fees

• Any external services or integrations already activated

These costs are non-recoverable once incurred.

Non-Refundable Situations

Refunds will not be issued for:

• Change of mind after purchase

• Failure to attend scheduled training

• Delays caused by incomplete information provided by the client

• Time already spent on consultation, setup, or support

How to Request a Refund

If you believe you qualify for a refund, please contact us with the following details:

• Full Name

• Contact Details

• Service or Training Purchased

• Reason for Cancellation

Send your request to:
📧 info@mpumelelo-pest.com

All refund requests are reviewed on a case-by-case basis.
We aim to respond within 3–5 business days.

Questions

If you are unsure about your booking, training, or eligibility for a refund, please get in touch with us before requesting cancellation.

Our goal is to maintain fairness while protecting the time, effort, and resources invested into delivering quality service and training.

Mpumelelo Pest Control reserves the right to update this policy at any time. Updates will be published on our website.